LIVEchat
With our LIVEchat system, it’s even easier to answer all of your customer’s
questions and concerns online. Get in contact with every visitor that comes to your
website. Within LIVEchat, you can monitor each visitor in real-time from the amount
of time they remain on a particular vehicle to the location they are viewing your inventory from.
Every website visitor is a potential customer and knowing your customer better makes for better sales.
To make sure they are satisfied with the customer service and find exactly what they are looking
for, assist them as they move from page to page.
Benefits:
- Instantly communicate with potential buyers by answering customer questions online
- Provide excellent customer service for repeat customers and referrals
- Customers are more likely to shop, purchase, and ask questions online
It’s time to increase your sales and decrease your costs! Use the web-based tools that your
competitors don’t! Generate more sales by monitoring your customer's shopping
activity and answering their questions before they go to pick up a phone.
Now you can save time and money by providing your customers with quality service before they even
step foot on your lot.
Functionality
Point your visitors in the right direction once you have an idea of what they are looking for.
For example, let’s say a customer is searching for a specific make. You can send them a link
to a vehicle you had in mind or even push them to a specific page.
Instant Message your customers a greeting to your site, suggestions on vehicles they may be interested
in, and answers to their questions.
Monitoring
Once a customer is viewing your advertisement or website, you can see which search engine they were
directed from. This allows you to target the top search engines and invest more advertising into having
your dealership’s website noticed.
You can also tell from what geographical location they are viewing your ads from. A history log of every
chat is also kept on file so you can review past conversations for clarification and
training purposes.
Operators
We will provide you with 5 Operators and 5 LIVEchat Queues. Each operator has their own direct line
to any customer that visits your website or advertisements.
All operators also have an internal messaging system to aid each other in a sale or even transfer
customers back and forth. Since we provide 5 queues you can setup different departments of your dealership
into different queues for easier monitoring abilities.
*Additional Operators and Queues are available.
As an additional service, the LIVEchat Advantage can be added to any account or existing package.
We will help you install the LIVEchat software onto your dealership PC. From there, all you have to do
is assign operators to monitor your website visitor’s activity and answer any questions they may
have while shopping.
Click on our LIVE SUPPORT Button at the top right hand corner of the page to be connected to an online customer support representative to see how it works from a customer’s point of view.
